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Shipping & Returns

Your product is one-of-a-kind and is always made to order, so it takes a few days before we can ship it to you.

Production time can take up to 3-5 working days. Please consider this when selecting your shipping method.

Times given are estimates only.


Please note: If you have requested a proof design of your order, this may hold up your shipment times.



Delivery options

Delivery cost

How long it takes from dispatch to arrive to my door


UK Mainland Tracked 48 hours delivery service (product should arrive in 2-3 working days after our production time of 3-4 working days)


48 hours (2-3 working days)


UK Mainland Tracked 24 hours delivery service (should arrive in 1-2 working days after our production time of 3-4 working days)


24 hours (1-2 working days)


 Next Working Day Delivey (should arrive the next working day after our production time of 3-5 working days)


Gauranteed by 1pm Next Day 


International Tracked Delivery


5-7 working days


International Tracked Delivery


7-10 working days


Each product is hand drawn with the use of CAD and then laser cut from 3mm food safe acrylic (or 4/6/9mm Russian Birch Ply) and then hand finished in our North East based design studio.

Items that you purchase from our store are carefully wrapped in protective packaging, with colourful tissue paper, sprinkled with confetti and placed inside a strong postal box.



Personalised items (name necklaces, cake toppers, products selected with your colour preferences etc), are NON-REFUNDABLE, unless faulty. Authorisation must be obtained prior to the return of a faulty item.

Please check your package on arrival, and contact us within 24hrs if your order has arrived damaged.

Please take care when ordering items particularly when choosing colours, fonts, and spellings, as after purchasing occurs you will not be entitled to a refund.

Please refer to our Product Care page before ordering.