Shipping & Returns
Your product is one-of-a-kind and is always made to order, so it takes a few days before we can ship it to you.
Funky Laser Products:
Production time can take up to 1-3 working days (excluding Bank Holidays). Orders received after 11am GMT - the first 'working day' will begin at 9am the following working day. Please consider this when selecting your shipping method. Times given are estimates only.
Personalised Products: Custom products can take longer due to the design process. The production time can take up to 4 working days.
Please note: If you have requested a proof design for a custom order, this may hold up your dispatch times.
Shipping options: (Please note that these times are based on 'working days' which means Monday to Friday. Our workshop is closed on a weekend.)
UK Mainland - Standard delivery service - product should arrive in 5-7 working days after production - FREE when you spend over £40.
UK Mainland - 48 hours delivery service - product should arrive in 2-3 working days after production - £3.75
UK Mainland - 24 hours delivery service - product should arrive in 1-2 working days after our production - £5.50
UK Mainland - Next Working Day delivery service - product should arrive the next working day after production - £8.50
UK Mainland - Next Working Day Pre 9am delivery service - product should arrive the next working day before 9am after production - £18
Worldwide International Tracked Delivery product should arrive in 7-10 working days production. Cost £6.50
Europe International Tracked Delivery product should arrive in 5-7 working days after production. Cost £6.50
We hope you're happy with your Funky Laser purchase however if you change your mind, simply send your items back to us within 14 days. Drop us an email at firstname.lastname@example.org for authorisation to send your item back and include a note with your contact details, order number and the reason for returning.
Please note that you can't return earrings for hygiene reasons or any personalised items (name necklaces, custom cake toppers, custom printed products, etc). These are NON-REFUNDABLE, unless faulty. Authorisation must be obtained prior to the return of a faulty item.
Please check your package on arrival, and contact us within 24hrs if you have an order query.
Items must be unworn/unused, in their original packaging and wrapped carefully so they don’t get damaged on their journey back to us. Please send back to the following address:
Funky Laser Returns
Funky Laser Ltd
The Innovation Centre
Workshop 8, Venture Court
Queens Meadow Business Park,
Hartlepool, TS25 5TG
Please note you will need to cover the cost of delivery to return the items to us. If you selected an enhanced delivery method (e.g. Next Day), you will be refunded the cost of Standard Delivery.