Shipping & Returns

PLEASE READ BEFORE PURCHASING

Update on Covid-19 regarding your delivery - 

At the moment we are staying open unless told otherwise by the government so we will still be processing orders.

As far as we are aware, Royal Mail are still collecting our parcels and these are still being delivered to our customers with some delays possible.

We are unsure if there are any delays to international orders due to airlines being under pressure from cancelled flights and with borders being shut across the globe so please bare with us if you are ordering something to be delivered outside of the UK. We haven't been advised that international orders are not being sent out of the UK however delays may incur so your order could take a little longer to reach you. 

We will try our best to keep you all informed as we find out more information. 

Thank you for your patience and understanding at this uncertain time and stay safe! :)

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Your product is one-of-a-kind and is always made to order, so it takes a few days before we can ship it to you.

 

Funky Laser Products:

Production time can take up to 2-3working days (excluding Bank Holidays). Orders received after 11am GMT - the first 'working day' will begin at 9am the following working day. Please consider this when selecting your shipping method. Times given are estimates only. 

Personalised Products: Custom products can take longer due to the design process. The production time can take up to 4-6 working days.

Please note: If you have requested a proof design for a custom order, this may hold up your dispatch times.

Our business services can take 5-10 working days depending on the complexity of the design and the process required.

 

Shipping options: (Please note that these times are based on 'working days' which means Monday to Friday. Our workshop is closed on a weekend.)

Our shipping options are based on size and weight of the items so delivery will be calculated at checkout.

Prices start from as little as 95p up to £3.75, some of our products do have FREE Uk mainland shipping.  

Our 24 hour option (£5.50) can be applied at checkout if you wish to upgrade delivery to an express service instead.

 

Worldwide International Tracked Delivery - product should arrive in 7-10 working days production. Cost £8.50

Europe International Tracked Delivery - product should arrive in 5-7 working days after production. Cost £8.50

USA International Tracked Delivery - product should arrive in 5-7 working days after production  Cost £19.00

Returns 

We hope you're happy with your Funky Laser purchase however if you change your mind, simply send your items back to us within 14 days. Drop us an email at returns@funkylaser.com for authorisation to send your item back and include a note with your contact details, order number and the reason for returning. 

Please note that you can't return earrings for hygiene reasons or any personalised items (name necklaces, custom cake toppers, custom printed products, etc). These are NON-REFUNDABLE, unless faulty. Authorisation must be obtained prior to the return of a faulty item.
Please check your package on arrival, and contact us within 24hrs if you have an order query. 

Items must be unworn/unused, in their original packaging and wrapped carefully so they don’t get damaged on their journey back to us. Please send back to the following address:

Funky Laser Returns
Funky Laser Ltd
The Innovation Centre

Workshop 8, Venture Court
Queens Meadow Business Park, 
Hartlepool,  TS25 5TG

Please note you will need to cover the cost of delivery to return the items to us. If you selected an enhanced delivery method (e.g. Next Day), you will be refunded the cost of Standard Delivery.